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Call Center Solutions:
A call center applications poses a
unique challenge for calls originating anywhere in the world and required to be answered
in one or few locations around the globe. Typically, a caller does not pay for the call
and the called organization is expected to have an infrastructure to receive all types of
inquiries and support calls, 24 hours a day, 365 days a year.
Convergent Communications offers
turnkey solution for setting up small to medium International Out-bound and In-bound Call
Centers (24 to 200 seaters). We have already implemented more than 10 installations across
the country and can help you link up the provider in USA. We set up complete solutions
including bandwidth management or shared call center to reduce costs. Our centralized NOC
(Network Operating Center) can manage call center to enable high uptime and network
performance.
Through our numerous alliances,
including VMS (Vanguard Managed Solutions previously known as Motorola Multiservice
Division), Cisco Systems, Lucent Technologies, Avaya, Zoom Telephonics and others, we are
able to leverage emerging technology advances to quickly deliver proven, flexible, and
reliable solutions.
An overview of our services:
Designing and implementing a multipoint to one
point Leased Voice Network for desired applications
Our ability to build geographically spread
network, by virtue of alliance with regional System Integrators across the Globe
High density of voice channels over few TI/EI
lines, to provide optimised operation cost
structured network to receive calls from local
PSTN in individual cities
Guide customers in getting necessary approvals
from Government of India (DOT/VSNL).
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Convergent Communications (India) Pvt. Ltd. - Total Networking Solutions Company
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